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Based in

Chelsea,
London,
UK

Frequently Asked Questions

Questions about Oomf Lubricant

How do you use Oomf?

Self-play, sex (vaginal or anal), to aid tampon, vaginal kegel/cone insertion.

What are the benefits of Oomf?

Oomf is made of all natural ingredients to promote natural lubrication needed to enjoy intimate play.

CBD is the star ingredient; interacting with the Endocannabinoid System which helps to increase blood flow and promote pelvic relaxation, decrease inflammation and ease discomfort.

Is Oomf natural?

Yes, all our ingredient are 100% of natural origin.

Is Oomf tested on animals?

No, we are anti animal cruelty.

Is Oomf pH balanced?

Yes. It has a pH of 4.5 and so it is close to vagina’s natural pH.

Does Oomf lube contain glycerin, parabens or alcohol?

No, our formula is free from glycerin, parabens and alcohol.

Is Oomf lube flavoured or scented?

No. Our formula is free from flavours and fragrances.

Is Oomf lubricant compatible with condoms?

Generally water based lubricants are considered to be safe for condom use. However, your safety is our utmost priority and we are in the process of obtaining necessary certifications.

Is Oomf safe with sex toys?

Yes, all water based lubricants considered to be safe to use with sex toys.

Is Oomf packaging sustainable?

Our single use sheets are 100% recyclable and contain 70% Post -consumer Recycled (PCR) materials.

About CBD

What is CBD?

CBD (cannabidiol) is the non-psychoactive compound found in hemp plants. Unlike THC (tetrahydrocannabinol), CBD does not get you high.

Will it get me high?

No. In the UK, regulation requires CBD to have no more than 0.2% THC (the component in the hemp plant that has psycho-active effects). Our products are quality driven and made in the UK, with no THC.

How does CBD work?

Our bodies have an endocannabinoid system (ECS) - your ECS is a network of tiny receptors found throughout the body that play a crucial role in regulating the body's optimal balance, this may include our sleep, stress, anxiety, immune system, pain and inflammation. So when your ECS is back in balance you may feel more productive and creative, less anxious and stressed. You can read more about how CBD can interact with the ECS here.

What are cannabinoids?

Cannabinoids are naturally occurring compounds found in the cannabis sativa plant. The two most well known cannabinoids are tetrahydrocannabinol (THC) and cannabidiol (CBD), but the cannabis plant produces over 100 cannabinoids, each with different properties and potential benefits.

What does the Endocannabinoid System do?

Your ECS (endocannabinoid system) is an incredible network of receptors found in the body that optimise your balance, including sleep, stress, anxiety, immune system, pain and inflammation. CBD can support the ECS do its thing - meaning you can get back to feeling great. Being more productive + creative, less anxious + stressed.

About Returns

Can I return the product I purchased?

Yes, you can please refer to our Refund policy.

What is your Refund policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at customercare@byquanna.com.

When can I expect my refund?

Hang tight, it can take our warehouse up to two weeks to receive and process your return. We'll be sure to send a refund notification email as soon as we've issued your refund.

About Shipping & Delivery

Where do you ship?

We ship across the UK and Europe as well as other countries where CBD is allowed.

How much does it cost to ship?

All orders in the UK will be delivered free of charge so go wild.

Orders from Europe and other countries are subject to international fees, which can be checked at the checkout.

How long will it take to receive my order?

Standard shipping times are 2-4 business days.
However, you may choose an express delivery option which will take between 1-2 days.
International orders may take longer especially now during COVID pandemic.

Do you ship discreetly?

Yes, our customers' confidentiality is at the core of our business so we always use discrete packaging.